Telecommunications Operational Data Store Avada Support 2018-06-05T12:37:41+00:00
Solutions delivering competitive advantage and differentiation through faster business insight
Telecommunications Operational Data Store
Ingest, analyze, and build a business around business transaction records generated from hundreds of millions of users around the clock and across the country – a classic operational data store.
The Business Problem
Take voice, SMS, and data file transactions from users and analyze them to track usage within just a few minutes to support customer inquiries and to identify additional up-sell and cross-sell opportunities. Using the same data, process hundreds of millions of user accounts quickly and reliably.
Handle gigabytes of network data with minimal data latency. Enable queries against current and historical data. Ensure data quality and support fast analytical queries to keep customers from moving to other telecommunication operators. Support high-volume transaction rates with high concurrency. Produces account summaries within hours.
EsgynDB was able to ingest raw data at arrival, compute customer rating for support agents, manage transactional inquiries and updates of prepaid account funds, and produce detailed billing reports.